A collaborative tool designed to provide real-time remote support to quickly diagnose and solve technical problems
How does our Augmented Reality remote assistant software work?
ATR is specifically designed to provide field technicians real-time remote assistant support to increase efficiency in technical interventions and in remote industrial maintenance tasks.
Streaming Technology
High quality-service even with low bandwidth.
A simple low-speed data connection is sufficient to operate.
Augmented Reality
Uses Augmented Reality to overlay information on the real image.
Supports texts, predefined graphics and freehand drawings in real time.
Cross-Platform Compatibility
Developed with web technology.
Compatible with any device (Mobile, tablet, PC, Smart Glasses) without the need to install any application.
Easy and Intuitive Interface
No previous experience or technical knowledge is required.
Designed for all users.
Want to Learn More About Remote Assistance?
Book a demo today and see how our Augmented Reality solution can transform your remote technical support.
Features
Digital Knowledge Management
With ATR, you can build a centralized knowledge base for incident management. Administrators can manage the platform and access all digitized insights collected during remote support sessions.
User Management
Add, remove, and manage user roles.
Digital Knowledge Hub
Access all digitized technical knowledge, including reports generated during remote assistance, shared files, and recorded session videos.
Advanced Analytics
Track and analyze software usage with detailed statistics. Export data easily in .csv format for further reporting.
Work Across Any Device
ATR works on smartphones, tablets, PCs, and smart glasses using iOS, Android, and Windows. Its web-based design means no app installation is needed, offering an intuitive remote support experience that improves maintenance efficiency with Augmented Reality.
Compatible also with the latest smart glasses:
Benefits
Efficiency
Cut the time needed to diagnose and resolve issues by 15%
Cost Saving
Reduce the need for expert travel by up to 25%
Field Support
Instant assistance and training for field technicians
Quality of Service
Provide instant support using advanced tools
Use Cases
Manufacturing
Leverage real-time remote support from experts to optimize maintenance and repair of your facilities and production lines. Quickly detect issues, speed up responses, and reduce production stoppages.
T.A.S
Remote assistance with augmented reality streamlines communication between service centers and field teams. Technicians gain instant guidance, unnecessary travel is minimized, performance is improved, and interventions are completed faster.
Customer Support
Provide fast, effective support with AR-powered remote assistance. Help clients with equipment setup, repairs, maintenance, and train their technicians on the spot.
Discover the Power of Remote Assistance
Book a demo today and enjoy a free trial to experience the platform firsthand.
BASIC INFORMATION ON DATA PROTECTION
Responsible for the treatment – INNOVAE GROUP S.L. / Manager’s address – Zuatzu Business Park Zurriola Building – Floor 2, Office 2, CP 20018, San Sebastián (Guipúzcoa) / Purpose – Your data will be used to meet your requests and provide our services. / Information of interest – We will only send you communications of interest to you with your prior consent, which you can provide by ticking the appropriate box provided for this purpose. / Legitimation – We will only process your data with your prior consent, which you can provide us through the corresponding box established for that purpose. / Recipients – In general, only the personnel of our entity that is duly authorized may have knowledge of the information that we request. / Rights – You have the right to know what information we have about you, correct it and eliminate it, as explained in the additional information available on our website. / Additional information – More information in the “PRIVACY POLICY” section of our website.