{"id":90167,"date":"2024-02-15T11:40:01","date_gmt":"2024-02-15T09:40:01","guid":{"rendered":"https:\/\/www.innovae.com\/incident-management-with-augmented-reality\/"},"modified":"2025-10-30T09:35:37","modified_gmt":"2025-10-30T07:35:37","slug":"incident-management-with-augmented-reality","status":"publish","type":"post","link":"https:\/\/www.innovae.com\/pt-pt\/incident-management-with-augmented-reality\/","title":{"rendered":"A nova gest\u00e3o de incidentes com Realidade Aumentada"},"content":{"rendered":"

[vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text css=””]<\/p>\n

O setor industrial est\u00e1 em constante busca de novas ferramentas que lhe permitam ser mais competitivo, gerar valor acrescentado para os seus clientes, eliminar erros e reduzir tempos.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text css=””]<\/p>\n

Nesse sentido, a assist\u00eancia t\u00e9cnica remota baseada em Realidade Aumentada tornou-se a solu\u00e7\u00e3o perfeita para a gest\u00e3o de incidentes na Ind\u00fastria 4.0, mas ser\u00e1 que conhecemos realmente todas as vantagens que ela pode trazer?<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=”” source=”” text=”Esto es un H2 de Innovae” font_container=”tag:h2|font_size:28px|text_align:left|color:%23d50057|line_height:36px” use_theme_fonts=”” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” link=””][vc_column][vc_custom_heading text=”A gest\u00e3o tradicional de incidentes no setor industrial” font_container=”tag:h2|font_size:28px|text_align:left|color:%23d50057|line_height:36px” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1761809564419{margin-bottom: 20px !important;}”][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text css=””]<\/p>\n

Perante um problema com o funcionamento de uma m\u00e1quina, o operador deve interromper o seu trabalho para procurar uma solu\u00e7\u00e3o para o obst\u00e1culo. Tradicionalmente, existem v\u00e1rias op\u00e7\u00f5es para o fazer, embora todas elas sejam limitadas:<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=”” source=”” text=”Esto es un H4 de Innovae” font_container=”tag:h4|font_size:22px|text_align:left|color:%23403c5f|line_height:36px” use_theme_fonts=”” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” link=””][vc_column][vc_custom_heading text=”Procurar ajuda entre pares” font_container=”tag:h3|font_size:22px|text_align:left|color:%23403c5f|line_height:36px” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1761809576666{margin-top: -5px !important;}”][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text css=””]<\/p>\n

A falta de experi\u00eancia dos t\u00e9cnicos devido \u00e0 elevada rotatividade de pessoal e \u00e0 inexist\u00eancia de um registo hist\u00f3rico de interven\u00e7\u00f5es faz com que n\u00e3o s\u00f3 a incid\u00eancia n\u00e3o seja resolvida, como tamb\u00e9m o trabalho de mais operadores seja interrompido.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=”” source=”” text=”Esto es un H4 de Innovae” font_container=”tag:h4|font_size:22px|text_align:left|color:%23403c5f|line_height:36px” use_theme_fonts=”” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” link=””][vc_column][vc_custom_heading text=”Contactar um especialista” font_container=”tag:h3|font_size:22px|text_align:left|color:%23403c5f|line_height:36px” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1761809591231{margin-top: -5px !important;}”][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text css=””]<\/p>\n

A resolu\u00e7\u00e3o de grande parte dos problemas t\u00e9cnicos \u00e9 demasiado complexa para poder ser resolvida atrav\u00e9s de um telefonema ou e-mail e sem apoio visual, pelo que, embora esta op\u00e7\u00e3o acabe por resolver o problema, em nenhum caso permite resolver a incid\u00eancia de forma \u00e1gil.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=”” source=”” text=”Esto es un H4 de Innovae” font_container=”tag:h4|font_size:22px|text_align:left|color:%23403c5f|line_height:36px” use_theme_fonts=”” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” link=””][vc_column][vc_custom_heading text=”Consultar o manual da maquinaria” font_container=”tag:h3|font_size:22px|text_align:left|color:%23403c5f|line_height:36px” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1761809601931{margin-top: -5px !important;}”][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text css=””]<\/p>\n

Normalmente, a documenta\u00e7\u00e3o existente sobre os processos t\u00e9cnicos s\u00e3o manuais extensos e dif\u00edceis de interpretar. Esta alternativa gera, portanto, uma grande perda de tempo e n\u00e3o garante encontrar a resposta procurada.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=”” source=”” text=”Esto es un H4 de Innovae” font_container=”tag:h4|font_size:22px|text_align:left|color:%23403c5f|line_height:36px” use_theme_fonts=”” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” link=””][vc_column][vc_custom_heading text=”Procurar uma solu\u00e7\u00e3o de forma aut\u00f3noma” font_container=”tag:h3|font_size:22px|text_align:left|color:%23403c5f|line_height:36px” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1761809613962{margin-top: -5px !important;}”][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text css=””]<\/p>\n

Embora a priori possamos pensar que toda a informa\u00e7\u00e3o existente est\u00e1 ao nosso alcance com um clique, \u00e9 preciso ter em conta que experimentar com a maquinaria, al\u00e9m de prolongar a paragem do trabalho, n\u00e3o \u00e9 seguro para o t\u00e9cnico. Na verdade, a tentativa e erro pode piorar a situa\u00e7\u00e3o e causar consequ\u00eancias graves.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=”” source=”” text=”Esto es un H2 de Innovae” font_container=”tag:h2|font_size:28px|text_align:left|color:%23d50057|line_height:36px” use_theme_fonts=”” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” link=””][vc_column][vc_custom_heading text=”Ent\u00e3o… Qual \u00e9 a melhor solu\u00e7\u00e3o para a gest\u00e3o de incidentes?” font_container=”tag:h2|font_size:28px|text_align:left|color:%23d50057|line_height:36px” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1761809628939{margin-bottom: 20px !important;}”][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text css=””]<\/p>\n

A Realidade Aumentada, apoiada na tecnologia de streaming, permite conectar os t\u00e9cnicos com especialistas qualificados em tempo real para uma gest\u00e3o eficiente das incid\u00eancias. Al\u00e9m de uma mera videochamada, a Realidade Aumentada otimiza a comunica\u00e7\u00e3o entre os utilizadores, permitindo sobrepor informa\u00e7\u00f5es sobre imagens reais, como desenhos, anota\u00e7\u00f5es, s\u00edmbolos ou gr\u00e1ficos.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=”” source=”media_library” image=”87309″ img_size=”full” external_img_size=”” add_caption=”” alignment=”left” style=”” external_style=”” border_color=”grey” external_border_color=”grey” onclick=”” img_link_target=”_self” title=”” custom_src=”” caption=”” link=”” img_link_large=””][vc_column][vc_single_image image=”88243″ img_size=”full”][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text css=””]<\/p>\n

Se mesmo isso n\u00e3o for suficiente, plataformas como a ATR<\/b><\/a> permitem adicionar mais especialistas \u00e0 chamada para um diagn\u00f3stico e uma resolu\u00e7\u00e3o colaborativa. Com um sistema avan\u00e7ado de tradu\u00e7\u00e3o incorporado, a comunica\u00e7\u00e3o pode ocorrer de forma fluida, mesmo entre pessoas de diferentes pa\u00edses.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text css=””]<\/p>\n

A ATR<\/b> tamb\u00e9m se destaca pela sua capacidade de digitalizar o conhecimento<\/b> gerado durante a assist\u00eancia remota atrav\u00e9s da cria\u00e7\u00e3o de relat\u00f3rios colaborativos<\/b> que permitem acompanhar os problemas recorrentes e ter \u00e0 m\u00e3o um guia para a sua resolu\u00e7\u00e3o.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text css=””]<\/p>\n

Esta ferramenta contribui para alcan\u00e7ar os objetivos de competitividade do setor industrial, reduzindo as lacunas de conhecimento da empresa e o atraso na tomada de decis\u00f5es dos funcion\u00e1rios.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=”” source=”” text=”Esto es un texto CTA de Innovae que servir\u00e1 para invitar a la gente a realizar una acci\u00f3n” font_container=”tag:p|font_size:22px|text_align:center|color:%23d50057|line_height:36px” use_theme_fonts=”” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” link=””][vc_column][vc_custom_heading text=”Capacitar os seus funcion\u00e1rios com tecnologia de Realidade Aumentada pode ser a chave para levar a gest\u00e3o de incidentes um passo adiante” font_container=”tag:p|font_size:22px|text_align:center|color:%23d50057|line_height:36px” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css=””][\/vc_column][\/vc_row][vc_row css_animation=”bounceIn” type=”container” padding_top=”” padding_bottom=”” title=”Bot\u00f3n Innovae” style=”gradient-custom” gradient_color_1=”turquoise” gradient_color_2=”blue” gradient_custom_color_1=”#d50057″ gradient_custom_color_2=”#91004f” gradient_text_color=”#ffffff” custom_background=”#ededed” custom_text=”#666666″ outline_custom_color=”#666666″ outline_custom_hover_background=”#666666″ outline_custom_hover_text=”#ffffff” shape=”round” color=”grey” size=”lg” align=”center” button_block=”” add_icon=”” i_align=”left” i_type=”fontawesome” i_icon_fontawesome=”fas fa-adjust” i_icon_openiconic=”vc-oi vc-oi-dial” i_icon_typicons=”typcn typcn-adjust-brightness” i_icon_entypo=”entypo-icon entypo-icon-note” i_icon_linecons=”vc_li vc_li-heart” i_icon_monosocial=”vc-mono vc-mono-fivehundredpx” i_icon_material=”vc-material vc-material-cake” i_icon_pixelicons=”vc_pixel_icon vc_pixel_icon-alert” custom_onclick=”” css=”.vc_custom_1698925433748{margin-top: 20px !important;}” link=”” custom_onclick_code=””][vc_column][vc_btn title=”Conhe\u00e7a as funcionalidades da ATR” style=”gradient-custom” gradient_custom_color_1=”#d50057″ gradient_custom_color_2=”#91004f” shape=”round” size=”lg” align=”center” css_animation=”bounceIn” css=”.vc_custom_1761809712725{margin-top: 20px !important;}” link=”url:https%3A%2F%2Fwww.innovae.com%2Fpt-pt%2Fatr-assistencia-remota%2F|target:_blank”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text css=””] O setor industrial est\u00e1 em constante busca de novas ferramentas que lhe permitam ser mais competitivo, gerar valor acrescentado para os seus clientes, eliminar erros e reduzir tempos. [\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text css=””] Nesse sentido, a assist\u00eancia t\u00e9cnica remota baseada em Realidade Aumentada tornou-se a solu\u00e7\u00e3o perfeita para a gest\u00e3o […]<\/p>\n","protected":false},"author":510618,"featured_media":90168,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","footnotes":""},"categories":[436],"tags":[],"class_list":["post-90167","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sem-categoria"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.innovae.com\/pt-pt\/wp-json\/wp\/v2\/posts\/90167","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.innovae.com\/pt-pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.innovae.com\/pt-pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.innovae.com\/pt-pt\/wp-json\/wp\/v2\/users\/510618"}],"replies":[{"embeddable":true,"href":"https:\/\/www.innovae.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=90167"}],"version-history":[{"count":4,"href":"https:\/\/www.innovae.com\/pt-pt\/wp-json\/wp\/v2\/posts\/90167\/revisions"}],"predecessor-version":[{"id":101041,"href":"https:\/\/www.innovae.com\/pt-pt\/wp-json\/wp\/v2\/posts\/90167\/revisions\/101041"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.innovae.com\/pt-pt\/wp-json\/wp\/v2\/media\/90168"}],"wp:attachment":[{"href":"https:\/\/www.innovae.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=90167"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.innovae.com\/pt-pt\/wp-json\/wp\/v2\/categories?post=90167"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.innovae.com\/pt-pt\/wp-json\/wp\/v2\/tags?post=90167"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}