{"id":90163,"date":"2024-02-15T11:40:01","date_gmt":"2024-02-15T09:40:01","guid":{"rendered":"https:\/\/www.innovae.com\/incident-management-with-augmented-reality\/"},"modified":"2025-10-30T09:16:07","modified_gmt":"2025-10-30T07:16:07","slug":"incident-management-with-augmented-reality","status":"publish","type":"post","link":"https:\/\/www.innovae.com\/fr\/incident-management-with-augmented-reality\/","title":{"rendered":"La nouvelle gestion des incidents avec la R\u00e9alit\u00e9 Augment\u00e9e"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"NormalInnovae\" style=\"text-align: justify;\">Le secteur industriel est constamment \u00e0 la recherche de nouveaux outils qui lui permettent d&#8217;\u00eatre plus comp\u00e9titif, de g\u00e9n\u00e9rer une valeur ajout\u00e9e pour ses clients, d&#8217;\u00e9liminer les erreurs et de r\u00e9duire les d\u00e9lais.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"NormalInnovae\" style=\"text-align: justify;\">\u00c0 cet \u00e9gard, l&#8217;assistance technique \u00e0 distance bas\u00e9e sur la r\u00e9alit\u00e9 augment\u00e9e est devenue la solution parfaite pour la gestion des incidents dans l&#8217;industrie 4.0, mais connaissons-nous vraiment tous les avantages qu&#8217;elle peut apporter ?<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221; source=&#8221;&#8221; text=&#8221;Esto es un H2 de Innovae&#8221; font_container=&#8221;tag:h2|font_size:28px|text_align:left|color:%23d50057|line_height:36px&#8221; use_theme_fonts=&#8221;&#8221; google_fonts=&#8221;font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; link=&#8221;&#8221;][vc_column][vc_custom_heading text=&#8221;La gestion traditionnelle des incidents dans le secteur industriel&#8221; font_container=&#8221;tag:h2|font_size:28px|text_align:left|color:%23d50057|line_height:36px&#8221; google_fonts=&#8221;font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;.vc_custom_1761808320539{margin-bottom: 20px !important;}&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"NormalInnovae\" style=\"text-align: justify;\">Face \u00e0 un probl\u00e8me de fonctionnement d&#8217;une machine, l&#8217;op\u00e9rateur doit interrompre son travail pour trouver une solution \u00e0 l&#8217;obstacle. Traditionnellement, plusieurs options s&#8217;offrent \u00e0 lui, mais elles sont toutes limit\u00e9es :<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221; source=&#8221;&#8221; text=&#8221;Esto es un H4 de Innovae&#8221; font_container=&#8221;tag:h4|font_size:22px|text_align:left|color:%23403c5f|line_height:36px&#8221; use_theme_fonts=&#8221;&#8221; google_fonts=&#8221;font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; link=&#8221;&#8221;][vc_column][vc_custom_heading text=&#8221;Demander de l&#8217;aide \u00e0 ses pairs&#8221; font_container=&#8221;tag:h3|font_size:22px|text_align:left|color:%23403c5f|line_height:36px&#8221; google_fonts=&#8221;font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;.vc_custom_1761808364707{margin-top: -5px !important;}&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"NormalInnovae\" style=\"text-align: justify;\">Le manque d&#8217;exp\u00e9rience des techniciens, d\u00fb \u00e0 la forte rotation du personnel et \u00e0 l&#8217;absence d&#8217;historique des interventions, emp\u00eache non seulement de r\u00e9soudre l&#8217;incident, mais aussi paralyse le travail d&#8217;autres op\u00e9rateurs.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221; source=&#8221;&#8221; text=&#8221;Esto es un H4 de Innovae&#8221; font_container=&#8221;tag:h4|font_size:22px|text_align:left|color:%23403c5f|line_height:36px&#8221; use_theme_fonts=&#8221;&#8221; google_fonts=&#8221;font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; link=&#8221;&#8221;][vc_column][vc_custom_heading text=&#8221;Contact an expert&#8221; font_container=&#8221;tag:h3|font_size:22px|text_align:left|color:%23403c5f|line_height:36px&#8221; google_fonts=&#8221;font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;.vc_custom_1761808374474{margin-top: -5px !important;}&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"NormalInnovae\" style=\"text-align: justify;\">La r\u00e9solution d&#8217;une grande partie des probl\u00e8mes techniques est trop complexe pour pouvoir \u00eatre r\u00e9solue par un simple appel t\u00e9l\u00e9phonique ou un e-mail, sans support visuel. Ainsi, m\u00eame si cette option permet finalement de r\u00e9soudre le probl\u00e8me, elle ne permet en aucun cas de r\u00e9soudre l&#8217;incident de mani\u00e8re rapide.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221; source=&#8221;&#8221; text=&#8221;Esto es un H4 de Innovae&#8221; font_container=&#8221;tag:h4|font_size:22px|text_align:left|color:%23403c5f|line_height:36px&#8221; use_theme_fonts=&#8221;&#8221; google_fonts=&#8221;font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; link=&#8221;&#8221;][vc_column][vc_custom_heading text=&#8221;Consulter le manuel de la machine&#8221; font_container=&#8221;tag:h3|font_size:22px|text_align:left|color:%23403c5f|line_height:36px&#8221; google_fonts=&#8221;font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;.vc_custom_1761808395242{margin-top: -5px !important;}&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"NormalInnovae\" style=\"text-align: justify;\">Habituellement, la documentation existante sur les processus techniques se pr\u00e9sente sous la forme de manuels volumineux et difficiles \u00e0 interpr\u00e9ter. Cette alternative entra\u00eene donc une grande perte de temps et ne garantit pas de trouver la r\u00e9ponse recherch\u00e9e.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221; source=&#8221;&#8221; text=&#8221;Esto es un H4 de Innovae&#8221; font_container=&#8221;tag:h4|font_size:22px|text_align:left|color:%23403c5f|line_height:36px&#8221; use_theme_fonts=&#8221;&#8221; google_fonts=&#8221;font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; link=&#8221;&#8221;][vc_column][vc_custom_heading text=&#8221;Rechercher une solution de mani\u00e8re autonome&#8221; font_container=&#8221;tag:h3|font_size:22px|text_align:left|color:%23403c5f|line_height:36px&#8221; google_fonts=&#8221;font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;.vc_custom_1761808414514{margin-top: -5px !important;}&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"NormalInnovae\" style=\"text-align: justify;\">M\u00eame si, a priori, on pourrait penser que toutes les informations existantes sont \u00e0 notre port\u00e9e en un clic, il faut tenir compte du fait qu&#8217;exp\u00e9rimenter avec les machines, en plus de prolonger l&#8217;interruption du travail, n&#8217;est pas sans danger pour le technicien. En effet, les essais et erreurs peuvent aggraver la situation et avoir des cons\u00e9quences graves.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221; source=&#8221;&#8221; text=&#8221;Esto es un H2 de Innovae&#8221; font_container=&#8221;tag:h2|font_size:28px|text_align:left|color:%23d50057|line_height:36px&#8221; use_theme_fonts=&#8221;&#8221; google_fonts=&#8221;font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; link=&#8221;&#8221;][vc_column][vc_custom_heading text=&#8221;Alors&#8230; Quelle est la meilleure solution pour la gestion des incidents ?&#8221; font_container=&#8221;tag:h2|font_size:28px|text_align:left|color:%23d50057|line_height:36px&#8221; google_fonts=&#8221;font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;.vc_custom_1761808428811{margin-bottom: 20px !important;}&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"NormalInnovae\" style=\"text-align: justify;\">La r\u00e9alit\u00e9 augment\u00e9e, qui s&#8217;appuie sur la technologie du streaming, permet de mettre en relation les techniciens avec des experts qualifi\u00e9s en temps r\u00e9el pour une gestion efficace des incidents. Au-del\u00e0 d&#8217;un simple appel vid\u00e9o, la r\u00e9alit\u00e9 augment\u00e9e optimise la communication entre les utilisateurs en permettant de superposer des informations sur une image r\u00e9elle, telles que des dessins, des annotations, des symboles ou des graphiques.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221; source=&#8221;media_library&#8221; image=&#8221;87309&#8243; img_size=&#8221;full&#8221; external_img_size=&#8221;&#8221; add_caption=&#8221;&#8221; alignment=&#8221;left&#8221; style=&#8221;&#8221; external_style=&#8221;&#8221; border_color=&#8221;grey&#8221; external_border_color=&#8221;grey&#8221; onclick=&#8221;&#8221; img_link_target=&#8221;_self&#8221; title=&#8221;&#8221; custom_src=&#8221;&#8221; caption=&#8221;&#8221; link=&#8221;&#8221; img_link_large=&#8221;&#8221;][vc_column][vc_single_image image=&#8221;88243&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: justify;\">Si cela ne suffit pas, des plateformes telles que <a title=\"ATR - Assistance Technique \u00e0 Distance\" href=\"https:\/\/www.innovae.com\/fr\/atr-assistance-technique-a-distance\/\" target=\"_blank\" rel=\"noopener\"><b>ATR<\/b><\/a> permettent d&#8217;ajouter d&#8217;autres experts \u00e0 l&#8217;appel pour un diagnostic et une r\u00e9solution collaborative. Gr\u00e2ce \u00e0 un syst\u00e8me de traduction avanc\u00e9 int\u00e9gr\u00e9, la communication peut se d\u00e9rouler de mani\u00e8re fluide, m\u00eame entre des personnes de diff\u00e9rents pays.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: justify;\"><b>ATR<\/b> se distingue \u00e9galement par sa capacit\u00e9 \u00e0 <b>num\u00e9riser les connaissances<\/b> g\u00e9n\u00e9r\u00e9es lors de l&#8217;assistance \u00e0 distance gr\u00e2ce \u00e0 la cr\u00e9ation de <b>rapports collaboratifs<\/b> qui permettent de suivre les probl\u00e8mes r\u00e9currents et d&#8217;avoir \u00e0 port\u00e9e de main un guide pour les r\u00e9soudre.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"NormalInnovae\" style=\"text-align: justify;\">Cet outil contribue \u00e0 atteindre les objectifs de comp\u00e9titivit\u00e9 du secteur industriel, en r\u00e9duisant les lacunes de connaissances de l&#8217;entreprise et les retards dans la prise de d\u00e9cision des employ\u00e9s.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221; source=&#8221;&#8221; text=&#8221;Esto es un texto CTA de Innovae que servir\u00e1 para invitar a la gente a realizar una acci\u00f3n&#8221; font_container=&#8221;tag:p|font_size:22px|text_align:center|color:%23d50057|line_height:36px&#8221; use_theme_fonts=&#8221;&#8221; google_fonts=&#8221;font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; link=&#8221;&#8221;][vc_column][vc_custom_heading text=&#8221;Donner \u00e0 vos employ\u00e9s les moyens d&#8217;agir gr\u00e2ce \u00e0 la technologie de r\u00e9alit\u00e9 augment\u00e9e peut \u00eatre la cl\u00e9 pour faire passer la gestion des incidents \u00e0 un niveau sup\u00e9rieur.&#8221; font_container=&#8221;tag:p|font_size:22px|text_align:center|color:%23d50057|line_height:36px&#8221; google_fonts=&#8221;font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;bounceIn&#8221; type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221; title=&#8221;Bot\u00f3n Innovae&#8221; style=&#8221;gradient-custom&#8221; gradient_color_1=&#8221;turquoise&#8221; gradient_color_2=&#8221;blue&#8221; gradient_custom_color_1=&#8221;#d50057&#8243; gradient_custom_color_2=&#8221;#91004f&#8221; gradient_text_color=&#8221;#ffffff&#8221; custom_background=&#8221;#ededed&#8221; custom_text=&#8221;#666666&#8243; outline_custom_color=&#8221;#666666&#8243; outline_custom_hover_background=&#8221;#666666&#8243; outline_custom_hover_text=&#8221;#ffffff&#8221; shape=&#8221;round&#8221; color=&#8221;grey&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; button_block=&#8221;&#8221; add_icon=&#8221;&#8221; i_align=&#8221;left&#8221; i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fas fa-adjust&#8221; i_icon_openiconic=&#8221;vc-oi vc-oi-dial&#8221; i_icon_typicons=&#8221;typcn typcn-adjust-brightness&#8221; i_icon_entypo=&#8221;entypo-icon entypo-icon-note&#8221; i_icon_linecons=&#8221;vc_li vc_li-heart&#8221; i_icon_monosocial=&#8221;vc-mono vc-mono-fivehundredpx&#8221; i_icon_material=&#8221;vc-material vc-material-cake&#8221; i_icon_pixelicons=&#8221;vc_pixel_icon vc_pixel_icon-alert&#8221; custom_onclick=&#8221;&#8221; css=&#8221;.vc_custom_1698925433748{margin-top: 20px !important;}&#8221; link=&#8221;&#8221; custom_onclick_code=&#8221;&#8221;][vc_column][vc_btn title=&#8221;D\u00e9couvrez les fonctionnalit\u00e9s d&#8217;ATR&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_1=&#8221;#d50057&#8243; gradient_custom_color_2=&#8221;#91004f&#8221; shape=&#8221;round&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css_animation=&#8221;bounceIn&#8221; css=&#8221;.vc_custom_1761808531884{margin-top: 20px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.innovae.com%2Ffr%2Fatr-assistance-technique-a-distance%2F|target:_blank&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Le secteur industriel est constamment \u00e0 la recherche de nouveaux outils qui lui permettent d&#8217;\u00eatre plus comp\u00e9titif, de g\u00e9n\u00e9rer une valeur ajout\u00e9e pour ses clients, d&#8217;\u00e9liminer les erreurs et de r\u00e9duire les d\u00e9lais. [\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] \u00c0 cet \u00e9gard, l&#8217;assistance technique \u00e0 distance bas\u00e9e sur la r\u00e9alit\u00e9 augment\u00e9e [&hellip;]<\/p>\n","protected":false},"author":510618,"featured_media":88241,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","footnotes":""},"categories":[216],"tags":[],"class_list":["post-90163","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.innovae.com\/fr\/wp-json\/wp\/v2\/posts\/90163","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.innovae.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.innovae.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.innovae.com\/fr\/wp-json\/wp\/v2\/users\/510618"}],"replies":[{"embeddable":true,"href":"https:\/\/www.innovae.com\/fr\/wp-json\/wp\/v2\/comments?post=90163"}],"version-history":[{"count":3,"href":"https:\/\/www.innovae.com\/fr\/wp-json\/wp\/v2\/posts\/90163\/revisions"}],"predecessor-version":[{"id":101030,"href":"https:\/\/www.innovae.com\/fr\/wp-json\/wp\/v2\/posts\/90163\/revisions\/101030"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.innovae.com\/fr\/wp-json\/wp\/v2\/media\/88241"}],"wp:attachment":[{"href":"https:\/\/www.innovae.com\/fr\/wp-json\/wp\/v2\/media?parent=90163"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.innovae.com\/fr\/wp-json\/wp\/v2\/categories?post=90163"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.innovae.com\/fr\/wp-json\/wp\/v2\/tags?post=90163"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}