{"id":88279,"date":"2024-02-15T11:40:01","date_gmt":"2024-02-15T09:40:01","guid":{"rendered":"https:\/\/www.innovae.com\/?p=88279"},"modified":"2025-10-30T09:17:15","modified_gmt":"2025-10-30T07:17:15","slug":"incident-management-with-augmented-reality","status":"publish","type":"post","link":"https:\/\/www.innovae.com\/en\/incident-management-with-augmented-reality\/","title":{"rendered":"The new incident management with Augmented Reality"},"content":{"rendered":"

[vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text]<\/p>\n

The industrial sector is constantly searching for new tools that allow it to be more competitive<\/strong>, generate added value<\/strong> for its customers, eliminate errors<\/strong> and reduce time.<\/strong><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text]<\/p>\n

In this sense, remote technical assistance based on Augmented Reality<\/strong> has become the perfect solution for incident management in Industry 4.0, but do we really know all the advantages it can bring?<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=”” source=”” text=”Esto es un H2 de Innovae” font_container=”tag:h2|font_size:28px|text_align:left|color:%23d50057|line_height:36px” use_theme_fonts=”” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” link=””][vc_column][vc_custom_heading text=”Traditional incident management in the industrial sector” font_container=”tag:h2|font_size:28px|text_align:left|color:%23d50057|line_height:36px” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1707985175826{margin-bottom: 20px !important;}”][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text]<\/p>\n

When faced with a problem with the operation of a machine<\/strong>, the operator must stop his work in order to find a solution to the obstacle. Traditionally, there are several options, but all of them are limited:<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=”” source=”” text=”Esto es un H4 de Innovae” font_container=”tag:h4|font_size:22px|text_align:left|color:%23403c5f|line_height:36px” use_theme_fonts=”” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” link=””][vc_column][vc_custom_heading text=”Seek peer support” font_container=”tag:h3|font_size:22px|text_align:left|color:%23403c5f|line_height:36px” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1761808613618{margin-top: -5px !important;}”][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text]<\/p>\n

The lack of experience of the technicians due to the high turnover of personnel and the lack of a historical record of interventions means not only that the incident is not solved, but also that the work of more operators is paralysed.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=”” source=”” text=”Esto es un H4 de Innovae” font_container=”tag:h4|font_size:22px|text_align:left|color:%23403c5f|line_height:36px” use_theme_fonts=”” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” link=””][vc_column][vc_custom_heading text=”Contact an expert” font_container=”tag:h3|font_size:22px|text_align:left|color:%23403c5f|line_height:36px” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1761808622043{margin-top: -5px !important;}”][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text]<\/p>\n

The resolution of most technical problems is too complex to be solved by a phone call or an email and without visual support, so even if this option ends up tackling the problem, it does not allow the incident to be solved quickly.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=”” source=”” text=”Esto es un H4 de Innovae” font_container=”tag:h4|font_size:22px|text_align:left|color:%23403c5f|line_height:36px” use_theme_fonts=”” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” link=””][vc_column][vc_custom_heading text=”Consult the machinery manual” font_container=”tag:h3|font_size:22px|text_align:left|color:%23403c5f|line_height:36px” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1761808627315{margin-top: -5px !important;}”][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text]<\/p>\n

Usually, the existing documentation on technical processes are lengthy manuals that are not easy to interpret. This alternative, therefore, generates a great waste of time and does not ensure that the desired answer is found.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=”” source=”” text=”Esto es un H4 de Innovae” font_container=”tag:h4|font_size:22px|text_align:left|color:%23403c5f|line_height:36px” use_theme_fonts=”” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” link=””][vc_column][vc_custom_heading text=”Search for a solution autonomously” font_container=”tag:h3|font_size:22px|text_align:left|color:%23403c5f|line_height:36px” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1761808631658{margin-top: -5px !important;}”][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text]<\/p>\n

Although a priori we might think that all the existing information is in our hands with just a click, we must bear in mind that experimenting with the machinery, in addition to lengthening the work stoppage, is not safe for the technician. In fact, trial and error can worsen the situation and cause serious consequences.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=”” source=”” text=”Esto es un H2 de Innovae” font_container=”tag:h2|font_size:28px|text_align:left|color:%23d50057|line_height:36px” use_theme_fonts=”” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” link=””][vc_column][vc_custom_heading text=”So… What is the best solution for incident management?” font_container=”tag:h2|font_size:28px|text_align:left|color:%23d50057|line_height:36px” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1707985500455{margin-bottom: 20px !important;}”][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text]<\/p>\n

Augmented Reality, along with streaming technology, allows technicians to connect with qualified experts in real time<\/strong> for efficient incident management. More than just a video call, Augmented Reality optimises communication between users by allowing information to be superimposed on real images<\/strong>, such as drawings, annotations, symbols or graphics.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=”” source=”media_library” image=”87309″ img_size=”full” external_img_size=”” add_caption=”” alignment=”left” style=”” external_style=”” border_color=”grey” external_border_color=”grey” onclick=”” img_link_target=”_self” title=”” custom_src=”” caption=”” link=”” img_link_large=””][vc_column][vc_single_image image=”88243″ img_size=”full”][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text css=””]<\/p>\n

If even this is not enough, platforms such as ATR<\/strong><\/a> allow more experts to be added to the call for collaborative diagnosis and resolution<\/strong>. With an advanced translation system<\/strong> built in, communication can be seamless even between people from different countries.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text]<\/p>\n

ATR<\/strong> also stands out for its ability to digitise the knowledge<\/strong> generated during remote assistance through the creation of collaborative reports<\/strong> that allow for the tracking of recurring problems and to have a guide to their resolution at hand.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text]<\/p>\n

This tool contributes to achieving the competitiveness objectives of the industrial sector, reducing the knowledge gaps of the company and the delay in decision making by employees.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=”” source=”” text=”Esto es un texto CTA de Innovae que servir\u00e1 para invitar a la gente a realizar una acci\u00f3n” font_container=”tag:p|font_size:22px|text_align:center|color:%23d50057|line_height:36px” use_theme_fonts=”” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” link=””][vc_column][vc_custom_heading text=”Empowering your employees with Augmented Reality technology can be the key to taking incident management one step further” font_container=”tag:p|font_size:22px|text_align:center|color:%23d50057|line_height:36px” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal”][\/vc_column][\/vc_row][vc_row css_animation=”bounceIn” type=”container” padding_top=”” padding_bottom=”” title=”Bot\u00f3n Innovae” style=”gradient-custom” gradient_color_1=”turquoise” gradient_color_2=”blue” gradient_custom_color_1=”#d50057″ gradient_custom_color_2=”#91004f” gradient_text_color=”#ffffff” custom_background=”#ededed” custom_text=”#666666″ outline_custom_color=”#666666″ outline_custom_hover_background=”#666666″ outline_custom_hover_text=”#ffffff” shape=”round” color=”grey” size=”lg” align=”center” button_block=”” add_icon=”” i_align=”left” i_type=”fontawesome” i_icon_fontawesome=”fas fa-adjust” i_icon_openiconic=”vc-oi vc-oi-dial” i_icon_typicons=”typcn typcn-adjust-brightness” i_icon_entypo=”entypo-icon entypo-icon-note” i_icon_linecons=”vc_li vc_li-heart” i_icon_monosocial=”vc-mono vc-mono-fivehundredpx” i_icon_material=”vc-material vc-material-cake” i_icon_pixelicons=”vc_pixel_icon vc_pixel_icon-alert” custom_onclick=”” css=”.vc_custom_1698925433748{margin-top: 20px !important;}” link=”” custom_onclick_code=””][vc_column][vc_btn title=”Get to know the functionalities of ATR” style=”gradient-custom” gradient_custom_color_1=”#d50057″ gradient_custom_color_2=”#91004f” shape=”round” size=”lg” align=”center” css_animation=”bounceIn” css=”.vc_custom_1761808208437{margin-top: 20px !important;}” link=”url:https%3A%2F%2Fwww.innovae.com%2Fen%2Fatr-technical-remote-assistant%2F|target:_blank”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text] The industrial sector is constantly searching for new tools that allow it to be more competitive, generate added value for its customers, eliminate errors and reduce time. [\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text] In this sense, remote technical assistance based on Augmented Reality has become the perfect solution for incident management in Industry […]<\/p>\n","protected":false},"author":510618,"featured_media":88240,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","footnotes":""},"categories":[6],"tags":[],"class_list":["post-88279","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.innovae.com\/en\/wp-json\/wp\/v2\/posts\/88279","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.innovae.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.innovae.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.innovae.com\/en\/wp-json\/wp\/v2\/users\/510618"}],"replies":[{"embeddable":true,"href":"https:\/\/www.innovae.com\/en\/wp-json\/wp\/v2\/comments?post=88279"}],"version-history":[{"count":3,"href":"https:\/\/www.innovae.com\/en\/wp-json\/wp\/v2\/posts\/88279\/revisions"}],"predecessor-version":[{"id":101034,"href":"https:\/\/www.innovae.com\/en\/wp-json\/wp\/v2\/posts\/88279\/revisions\/101034"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.innovae.com\/en\/wp-json\/wp\/v2\/media\/88240"}],"wp:attachment":[{"href":"https:\/\/www.innovae.com\/en\/wp-json\/wp\/v2\/media?parent=88279"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.innovae.com\/en\/wp-json\/wp\/v2\/categories?post=88279"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.innovae.com\/en\/wp-json\/wp\/v2\/tags?post=88279"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}